Customer Service

When was the last time you had it really good? I mean great enough that it pleases you? If you can't remember, then that means you probably have the same issue as I do right now. I am referring to customer service, get your mind out of the gutter if you thought something else! More recently than before, I have noticed that there is so much poor customer service around. Why?
I went to a Kroger near to my house, which I always shop two weeks ago and asked the florist at the flower center for some assistance. She answered me then went around the back of the bakery in the supermarket. I waited, then five minutes went by, she did not return, so I waited another five minutes, she still did not return. I was hoping that maybe she was so busy that she forgot I was waiting on her; so I asked another worker there to call her and he did. Still she did not come. I saw her and asked her if she had forgotten about me and to my surprise she said that she was 'off' for that morning. I asked her why she had not said so from the start instead of having me waiting like Bob Marley! By this time I was so pissed. This was 7.50 a.m. and she told me she was having her tea.
I wonder if these workers have any idea that if customers do not use their businesses services or do not shop at their stores that the owners will have no money to pay their salary. Sometimes I get so annoyed of these poor customer service that it is painful. I know life can get burdensome at times but we can not afford to let it ruin our days all the time. Come on folks, liven up and be cheerful, at least just to serve customers.